At Mytrip Reserve, we value your trust and strive to provide excellent customer service, including a hassle-free refund process for your flight bookings made via phone call. Please review the following refund policy carefully to understand your options in case you need to cancel or modify your booking:
1. Cancellation and Refund Eligibility:
- Refund eligibility varies depending on the fare rules and policies of the airline or travel provider associated with your booking.
- Our customer support representatives will assist you in determining if your booking is eligible for a refund based on the fare rules and cancellation policies provided by the airline.
2. Refund Request Process:
- To request a refund for your booking, please contact our customer support team.
- Our dedicated representatives will guide you through the refund request process and provide assistance as needed.
- Please have your booking details ready when contacting us to expedite the refund process.
3. Processing Time:
- Refund processing times may vary depending on the airline’s policies and processing procedures.
- Our customer support team will provide you with an estimated timeline for the refund process based on the information provided by the airline.
4. Refund Methods:
- Refunds for bookings made via phone call will be processed using the original payment method used for the booking.
- If the original payment method is not available for processing the refund, alternative arrangements may be made with our customer support team.
5. Refund Fees and Penalties:
- Please note that certain bookings may be subject to cancellation fees, penalties, or administrative charges imposed by the airline or travel provider.
- Our customer support representatives will inform you of any applicable fees or penalties associated with your refund request before proceeding with the refund process.
6. Communication and Updates:
- Our customer support team will keep you informed of the status of your refund request and provide updates as necessary.
- You may contact us at any time for assistance or inquiries regarding your refund.
7. Additional Assistance:
- If you have any questions or need further assistance regarding the refund process, please don’t hesitate to contact our customer support team.
- We are committed to ensuring your satisfaction and will do our utmost to assist you with your refund request.
